The Community Outreach Program at New Britain EMS encourages you to learn ways to become better prepared in an emergency. Take advantage of specialized instruction and hands-on training to save a life.
A Duty to Serve the Community
Our commitment to quality of life in the communities we serve extends beyond the back of the ambulance. One of the primary functions of our Professional Standards and Training Division is ongoing community outreach. Our programs inform those we serve in a variety of ways. We’re very involved teaching injury prevention. And we also work to shine a light on the importance of an EMS agency focused on quality care.
In this time of soaring healthcare costs, record-high emergency department census, and strained resources, citizen education and prevention can address health issues before they escalate. Our proactive approach, geared toward prevention of illness and injury, empowers our citizens with tools to address chronic health needs before they become a medical emergency. Helping you recognize a medical emergency and teaching you how to potentially save a life is our primary objective.
We encourage you to learn ways to help you become better prepared in an emergency.
Our Community Outreach Services

Car Seat Safety
Did you know that 4 of every 5 car seats are installed wrong?
Our Certified Child Passenger Safety Technicians will demonstrate and explain the proper selection, installation and use of car seats, booster seats, and the proper use of seatbelts.
Car crashes are a leading cause of death for children age 1–13. These deaths and injuries often can be prevented by the proper use of car seats, boosters, and seat belts.
File of Life
New Britain EMS offers all residents of the City of New Britain the File of Life. Your latest medical information – including allergies, medications, contact persons and more – all in one safe place.
Medical emergencies can happen anytime. When they do, there is confusion, panic and urgency. Paramedics arrive on the scene with no information about the person in need. Seconds count.
The File of Life is designed for EMS to quickly obtain your medical history, medications, your support needs, and your emergency contact information during an emergency response. The information will help first responders to better assist you in an emergency.
The File of Life form is folded and placed in its red plastic pocket labeled “FILE OF LIFE” and a magnet lets you place in on your refrigerator. We also offer a wallet size.
Don’t forget to keep your FILE OF LIFE information up to date!!
STOP the Bleed®
Uncontrolled bleeding is a major cause of preventable deaths.
A significant proportion of trauma-related deaths worldwide is due to bleeding or its consequences, establishing hemorrhage as the most common cause of preventable death in trauma.*
STOP the Bleed® is a national campaign to cultivate grassroots efforts that encourage bystanders to become trained, equipped, and empowered to help in a bleeding emergency before professional help arrives.
This easy-to-follow program teaches you to-
- Understand the immediate response to bleeding
- Recognize life-threatening bleeding
- Apply appropriate ways to stop the bleeding
The help given by an immediate responder can often make the difference between life and death, even before professional rescuers arrive.
CPR, First Aid, AED
The New Britain EMS Academy is an American Heart Association Training Center. We offer a selection of lifesaving courses suiting a variety of needs. We offer CPR, AED, and first-aid training. These courses offer important skills to care for your family, friends, and co-workers. And we can teach groups such as businesses, residents, and the community alike.
For a list of all our courses click the link below. You can also e-mail us at academy@nbems.org or reach us by phone at 860.351.0180.
Citizens EMS Academy
Throughout the year New Britain EMS offers our Citizen’s EMS Academy. This four-class takes participants behind the scenes to learn firsthand the demands of running a high-performance, quality-focused EMS agency for the city of New Britain.
Our professional education team will teach participants what steps to take in the first moments of a critical incident. What to do until help arrives, how to perform lifesaving interventions such as CPR/AED, applying bleeding control, and treating overdoses are among the topics.
The course culminates with ride time experience and graduation. Tour our facilities, step into our vehicles and experience hands-on our state-of-the-art equipment. Most importantly— meet the dedicated men and women helping others, saving lives, and caring for our community.