New Britain EMS is the lead agency responsible for managing Emergency Medical Services for the City of New Britain. The Operations Division ensures that we deploy sufficient resources to respond to medical emergencies promptly with skilled crews and medical equipment. Based on demand analysis, we staff two 24-hour ALS [Advanced Life Support] Ambulances, one 17-hour ambulance, one 10-hour ALS ambulance each day.
In addition, a 24/7 ALS Supervisor is deployed in a fly car. These units respond to more than 15,500 calls each year.
The Operations Division manages the fleet, bio-medical equipment, information technology, procurement, human resources, special operations, and our communications infrastructure to support our mission.